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Fraud Prevention and Detection

Prevention, Detection, Communication with competent authorities – read our practical tips on staying safe on Loyalmodels.com and online, and what to do if you think you’ve been scammed

Golden rules

  • Always complete Loyalmodels.com purchases on the Loyalmodels.com website.
  • If an offer seems too good to be true, it probably is.
  • If you receive an email that includes links and requests sensitive information, be cautious.
  • Communications from Loyalmodels.com and Loyalmodels.com members always appear on the Messages tab in My Loyalmodels.com.
  • Protect your computer with anti-virus and anti-malware software

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Avoiding paying scams

  • Always read the details carefully and check the service provider’s Feedback before buying. The more you’re spending, the more cautious you should be.
  • Be cautious about sending payments for high-priced booking that you’d normally communicate with a service provider for a longer period, especially if the service provider is asking for a payment method other than through our platform.
  • Look out for these common warning signs:
    • Services advertised at well below their market value. Remember, if the price sounds too good to be true, it probably is.
    • Service provider who asks for you to commit to payments outside our platform.
    • Service providers who claim to have made arrangements with an ‘Loyalmodels.com Financial Centre’ Loyalmodels.com doesn’t have a ‘Financial Centre’.
    • Service providers who request payment by instant cash transfer via Western Union or MoneyGram. These payment methods aren’t permitted on Loyalmodels.com.

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Protecting your identity

  • Protect against spoof
    Keep your accounts and identity protected by being aware of spoof emails (also known as fake or phishing emails) – these emails appear to come from a reputable company, but try to make you go to a fake website and divulge your login information or financial details.Look out for:

    • Fake emails containing links and/or attachments, asking you to sign in or enter personal or financial information.
    • Fake emails suggesting that your account has been (or will be) suspended
    • Fake emails or changing details of the deal by emails instead of creating notes on Loyalmodels.com my-account section
    • Fake questions about models or service you are not providing or have not bought
    • Fake offers to become a Loyalmodels.com Power provider or Loyalmodels.com Top-rated service provider
  • Take these simple precautions:
    • If an email appears to come from Loyalmodels.com, log into your account to confirm whether it’s legitimate or not.
    • Always access your account by typing the Loyalmodels.com URL (e.g. www.Loyalmodels.com) directly in a NEW browser window – never log into your Loyalmodels.com account using links in an email
    • If an email doesn’t look quite like the notifications you receive from Loyalmodels.com, and particularly if the email contains grammatical or spelling errors, you should be highly suspicious – forward any suspicious emails to spoof@Loyalmodels.com for confirmation
    • Upgrade your browser. Browsers with the latest anti-phishing capabilities make recognising spoof (fake) websites easier.
    • Be cautious about opening messages with attachments, especially if you’re not sure who sent the email.
  • Look after your password
    Always use secure password for your Loyalmodels.com and email accounts, as well as your other online accounts. Never give out any sensitive details like bank information or passwords – they’re the key to your account.Here are some tips for creating a safe password:

    • Secure passwords are 8 or more characters long and contain a combination of numbers and letters
    • Loyalmodels.com passwords are case sensitive – so you can use a combination of capital and lower-case letters for increased security
    • Don’t use the same password for multiple online accounts. In particular, keep your Loyalmodels.com and email account passwords separate.
    • Make sure your password doesn’t contain personal information such as your name, your birth date, driver’s licence, passport number or other similar information.
    • Never write your password down where someone can easily access it
    • Change your passwords regularly (e.g. every 6 months)
  • Protect your computer
    Online scammers, hackers, and identity thieves do business by gaining access to your computer, personal information, finances, and more.As a minimum, take these simple precautions:

    • Install anti-virus and anti-malware software on all computers you use and ensure they’re kept up to date – most are very easy to install and maintain, and some are free for personal use. https://uk.norton.com/
    • Keep your operating system (e.g. Windows) and programs such as internet browsers up to date.
    • Consider using Microsoft’s ‘EMET’ toolkit to help block common attacks.

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What to do if you think you’ve been scammed

Reporting account or identity theft

If you think someone has gained access to your account, change your Loyalmodels.com passwords immediately

  • Contact your bank/credit card issuer to cancel unauthorised transactions
  • Make a police report using the Action Fraud website. Even if the police aren’t able to take the matter further, your report will still help them to build up a picture of fraud activity.
  • Contact Loyalmodels.com and inform Customer Services about what has happened – they can provide further useful information and initiate actions against any fraudulent accounts
  • Make a police report
  • Share your experiences on the Loyalmodels.com forums with other buyers and service providers  so that they know what to avoid
  • Keep safe by understanding how the avoid identity theft.

Reporting a fraudulent transaction

If you haven’t received a service or a completed booking you bought on Loyalmodels.com, or it doesn’t match the description you may be eligible for Loyalmodels.com Money refund .

If you didn’t purchase your service on Loyalmodels.com or your purchase isn’t eligible for Loyalmodels.com Money refund, you can make a police report using the Action Fraud website.

Note: Please be aware that reports about transactions outside of Loyalmodels.com may not be investigated, although your report will help the police to build up a picture of fraud activity.

How Loyalmodels.com works with the police

Loyalmodels.com will always assist the police in a criminal investigation.

If you’ve been defrauded by a service provider on Loyalmodels.com or have reason to believe you have discovered stolen goods, we strongly encourage you to contact your local police to report the incident and ensure that you obtain a crime reference number. If the police take the matter further, the investigating police officer will contact Loyalmodels.com; we’ll provide the information the police need to help with the investigation.

Before you go to the police

You transaction might not be a case of fraud or stolen goods, and it might that you’re dealing with a service provider who is slow at sending an item or keeping in contact. In these cases, we encourage you to try resolving the issue with the service provider directly. If this doesn’t work, there are a number of ways to resolve your issue quickly before going to the police:

Is it a crime?

If you report your transaction to the police, they’ll decide if it should be investigated as a crime or as a civil dispute. If the police feel that your case doesn’t involve a criminal intent by the other party, it’s possible that they may advise you to take civil action to recover your losses through a county (small claims) court. Advice and information can be found here. Should you require further advice on pursuing civil matters we suggest you contact Citizens Advice consumer service.

Advice from Action Fraud

  • You can report issues via https://www.actionfraud.police.uk
  • Reports about transactions outside of Loyalmodels.com may not be investigated by law enforcement, although your report will help the police to build intelligence and monitor fraud activity.
  • Loyalmodels.com will always assist in a criminal investigation received from Law Enforcement.

How do I make a police report?

The simplest way of reporting a crime is to go to your local police station or to call the local police operator on a non-emergency number. In most cases your report can be taken by telephone and followed up later. Some forces have an online crime reporting system, which you may be able to find on the web.

What evidence do you need?

The police will need essential details from you, such as the date and time of the offence and who the victim and suspects are. If you tried to contact the service provider you may have even exchanged names and addresses using the ‘contact member’ system. These details will be useful to the police in trying to trace the other person and establishing whether or not they’ve committed an offence.

If you’ve exchanged emails with the other person, make sure that you keep them and print copies to provide to the police. If possible print any Loyalmodels.com web pages relating to your transaction.

What happens next?

We strongly believe in working closely with the police and other government agencies to keep our community safe. We train hundreds of police and trading standards officers every year in how to assist victims of crime and we provide our support and services to them free of charge. If the police feel that an investigation is warranted they may come to us for evidence to support the investigation. We are committed to keeping Loyalmodels.com a safe place to shop and will always assist in a criminal investigation and, in accordance with our privacy policies, will appropriately provide evidence to law enforcement and give evidence in court where necessary.

Make sure you have your crime reference number to hand whenever you contact the police about your allegation, as this will be the best way for them to check on the progress of your case. You may find it useful to ask to speak to someone on the ‘crime desk’ or in the CID office.

Will anyone be arrested?

If you’re making an allegation of crime you should be prepared that no matter how good you think your case is the police may still chose not to continue with an investigation. A strong deciding factor is often whether or not the cost of an investigation is proportionate to the offence committed. This may mean that if the amount of financial loss is relatively low then a lengthy investigation is unlikely.

Will anyone be charged?

The police will take into account a number of other factors. The Crown Prosecution Service (https://www.cps.gov.uk/about-cps) have laid down a ‘Threshold Test’ which is used to determine whether or not a person will be charged with an offence, and it’s possible that this may affect how the police pursue your allegation. Loyalmodels.com provides information in accordance with data protection legislation. The following contact details are provided for use by the Police, Trading Standards and other law enforcement agencies when sending requests for information:


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